By Brad Wood
Brad Wood is vice president at Juran Institute Inc., a training and consulting services firm, where he is responsible for the
development and delivery of benchmarking and performance improvement services.
To get the best results from this powerful performance improvement tool, known as Benchmarking, you need a clear understanding of what it can do for you and a well-structured process for your initiatives. It's impossible to acquire detailed knowledge of an operation after only a quick glance or a short visit. Benchmarking goes much further than a simple explanation of the pricing and features of competitors' products and services; it considers not only the output, but also the process by which the output is obtained.
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Brad Wood is vice president at Juran Institute Inc., a training and consulting services firm, where he is responsible for the
development and delivery of benchmarking and performance improvement services.
To get the best results from this powerful performance improvement tool, known as Benchmarking, you need a clear understanding of what it can do for you and a well-structured process for your initiatives. It's impossible to acquire detailed knowledge of an operation after only a quick glance or a short visit. Benchmarking goes much further than a simple explanation of the pricing and features of competitors' products and services; it considers not only the output, but also the process by which the output is obtained.
Download PDF >
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