Geometrica began using a wiki to implement its quality-management system
(QMS) in May 2008. By February 2009, its QMS was certified in
compliance with ISO 9001, and we wrote a first version of this case
study. In it, we stated that "the approach of using a wiki to document a
Quality Management System (QMS) may seem overwhelmingly obvious in a
year or so, yet we are far from that today." That was three years ago.
Although the use of wikis for QMS is still not as commonplace as we
thought it would be, many other organizations have indeed benefited from
this technology. And since then, Geometrica's wiki has grown to
encompass an integrated management system, including project management,
customer service, health and safety with certification to BS OHSAS
18000, and many other of our company's activities. We are now updating
this article with additional knowledge acquired with our growing wiki.
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