Monday, June 18, 2012

Using a wiki to implement a quality-management system

Geometrica began using a wiki to implement its quality-management system (QMS) in May 2008. By February 2009, its QMS was certified in compliance with ISO 9001, and we wrote a first version of this case study. In it, we stated that "the approach of using a wiki to document a Quality Management System (QMS) may seem overwhelmingly obvious in a year or so, yet we are far from that today." That was three years ago. Although the use of wikis for QMS is still not as commonplace as we thought it would be, many other organizations have indeed benefited from this technology. And since then, Geometrica's wiki has grown to encompass an integrated management system, including project management, customer service, health and safety with certification to BS OHSAS 18000, and many other of our company's activities. We are now updating this article with additional knowledge acquired with our growing wiki.

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