Cut the Clutter of Random Acts of Improvement

By Jeffery Varney on Jul 13, 2012
Posted in Business Excellence
When discussing process management and improvement, I often talk about the concept of “random acts of improvement.” People, with good intentions, are off trying to make their part of the organization better, more efficient, simpler. But often these changes are done locally, in silos, without considering the end-to-end impact of the change – how that change might have a positive or negative effect elsewhere in the organization. Further, people may spend time fixing something that is counter to the overall goals of the organization or distracts people and resources from the real issues that need to be addressed. Improvement activities can be implemented without explicitly thinking about process. They can happen anywhere for any reason. Individuals think, “I can do this better,” and they do it.
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