On Confidence, Faith, Quality, and Innovation

by Nycole at QualityandInnovation. com

A shaman who has studied with the Apache told me not too long ago that the two biggest demons are distraction and self-doubt. To battle distraction, we learn to become mindful and focus our attention on what we want to occupy us (at the times that we prefer to focus on those things). To battle self-doubt, we build systems and structures and communities to reaffirm our focus, to give us enhanced power and clarity, and to keep us on track.
Quality systems, in many ways, provide mechanisms outside of ourselves to help us battle these two demons (see, for example, Peter Merrill‘s essay on “Restoring Creativity by Involving People” in the Summer 2012 Quality Management Forum, which provides a retrospective on this notion).

But what can we do to aid the inner battle?
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