Metrics Versus KPIs - Putting Numbers in Their Places

As a quality assurance professional who has been involved with process improvement for nearly two decades, I continue to be surprised by the number of developers, testers, and other software team members who do not recognize the difference between metrics and key performance indicators (KPIs).

This is not surprising, because in the business world - especially in the realm of business data analytics - it is fairly common to see the term “metrics” used to identify what are actually KPIs.

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