Saturday, December 18, 2010

7 Steps to Better Benchmarking

By Brad Wood
Brad Wood is vice president at Juran Institute Inc., a training and consulting services firm, where he is esponsible for the development and delivery of benchmarking and performance improvement services.
To get the best results from this powerful performance improvement tool, you need a clear understanding of what it can do for you and a well-structured process for your initiatives.

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