Less Government, More Web Services

The Obama Administration has used the Internet effectively to streamline government and communicate with citizens, but much more must be done

By Tom Cooper

On Apr. 27, the Obama Administration issued an executive order directing government agencies to devise a plan within 180 days to streamline operations while improving service and cutting costs. The mandate will force agencies to rethink how they provide service. Much of that effort will be directed toward the Web, a less costly tool than call centers or the scores and even hundreds of walk-in offices that some agencies maintain.
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