November 28th, 2011 // 5:27 am @ Tanmay
Quality is Human
When leaders rely too much on processes, metrics, facts and trends to measure project/organization’s quality, they forget one thing: that quality is about being human. Quality is human.
That is because people drive quality and exercise their choice of delivering good versus great work. Because work allows people to expand their capacity to deliver. People work for people (customers).