Tuesday, May 6, 2014

Process Improvement Component

Process improvement is positioned as the engine of change. Improvement activities are generally project-based initiatives that use structured analysis and design tools to identify and implement solutions to process problems.

Process improvement projects are championed by process owners. Since the process owners are ultimately responsible for the success of projects, it is essential that they take an active role in providing the required resources and clearing obstacles encountered by teams. 

The process owners should provide regular updates to the process council regarding the projects underway.

Project champion. An executive with sufficient authority to support the process improvement project (usually filled by the process owner).

• Responsibilities:

– Initiates projects and team formation.

– Provides training and other support required to prepare and enable teams.

– Clears obstacles to team performance.

– Reports project status to process council.

Project coach. An individual who is highly skilled in team and process improvement methods. Usually an internal consultative resource and not a team member.

• Responsibilities:

– Facilitates team development and project execution using appropriate methodologies and tools.

– Keeps project champion informed regarding team issues, risks, or needs.

Project team. Teams are temporary organizations that form to conduct specific projects. All members are equally committed to and responsible for delivered outcomes.

• Responsibilities:

– Charters projects designed to attain project goals.

– Conducts projects using defined project plans and
methodologies appropriate to project goals.

– Maintains project plans and provides regular updates to
project champion.
Gardner, Robert, 1947–.
The process-focused organization : a transition strategy for success /
Robert Gardner.
p. cm.
Includes bibliographical references and index.
ISBN 0-87389-627-0 (soft cover, perfect bound : alk. paper)
1. Reengineering (Management) 2. Process control. 3. Organizational
change. 4. Organizational effectiveness. 5. Industrial management. I. Title.

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