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Toyota has a unique cultural language. It’s called 8-Step Problem Solving. It’s the “patois” of the Toyota Production System (TPS). The patois is the dialect of the common people of a region, differing in various respects from the standard language of the rest of the country.
8-Step Problem Solving is the dialect of the TPS, it and differs from that of other corporate cultures. It is the standard way problems are addressed and discussed in work groups and between departments. This problem-solving is expressed in writing using Toyota’s A3 reporting system.
Shared attitudes, values, goals and practices make up the culture of an organization. There’s a lot of talk online about how to form a lean culture and how important culture is to a lean implementation. We’re told that leaders should exhibit certain behaviors in order to be lean leaders, and, absent these behaviors, the lean effort is likely to fail.
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